Quality Assurance Processes

Our QA approach is a quality model based on continuous process improvement initiatives. The ongoing monitoring of the effectiveness of work products and processes provides us with a unique opportunity to identify ways in which quality and effectiveness can be improved. The specific goals of these quality measurements are to validate that:

  • Quality assurance activities are planned and managed.

  • Products and services meet referenced standards through objective verification and validation processes.

  • Stakeholders are kept informed of quality assurance activities and results.

  • Deficiencies that cannot be resolved within the routine program process are quickly referred to the senior management for resolution and to increase the standard audit frequency.

  • The outcome of our quality processes is a continuous process improvement.

The QA function is the responsibility of every manager and staff member in the Eagle Program. Each will be held accountable and will be responsible for creating and sustaining a "quality culture" throughout the program. They will work closely with the government to execute the QA approach, schedule and facilitate peer and technical reviews, in support of the program operations. The manager and team leads will also audit the quality of program processes and work products, training, and communicate the results to team members and the program leadership. Each manager and lead will have the authority to schedule process reviews and audits as required to fulfill the quality objectives described in this approach.

Quality Assurance Summary

The end result of the ERPSI’s approach to quality is a comprehensive quality management regime that will impact every aspect of program planning and execution. Industry standards and "best practices" ensure that day-to-day operations are efficient with minimal friction in development and delivery activities. Our QA approach, with its portfolio of metrics and measures, provides program and government managers and other stakeholders with an objective view of cost, schedule, and performance status; and it provides them visibility into the quality of the processes being used and the quality of the products and services being developed and delivered.