Functional Category 1 (FC1) - Service Delivery
As a holder of an FC1 contract, ERPSI is positioned to provide a full range of services and products in support of developing, implementing, and maintaining technology to support the DHS mission and business functions across the entire lifecycle of a program. Services include the following:
System Design, Development, Implementation, and Integration: ERPSI brings significant experience in supporting the full lifecycle of system design and development through deployment to ensure that IT solutions will meet DHS mission goals and objectives. These efforts include the full range of infrastructure engineering design, development, implementation and integration, including, but not limited to, concept development, planning, requirements definition and analysis, systems design and development, integration, implementation, deployment, connectivity, wiring and cabling.
Software Design and Development: With over 30 years combined experience, ERPSI is well-prepared to provide any and all phases of software design and development – including deployment – to ensure DHS applications and databases will enable users to meet mission goals and objectives. Our capabilities include the full range of software design, development, implementation and integration, including, but not limited to, concept development, planning, requirements definition and analysis, software design and development, coding and testing, production, deployment, implementation, integration, and software application maintenance.
Operations and Maintenance: ERPSI brings proven capabilities in the support of operations and maintenance (O&M) solutions, processes, and procedures. We are prepared to sustain systems within the DHS Enterprise at the highest levels of service and availability consistent with cost, schedule, and performance objectives. Our experience includes, but is not limited to: Help Desk and Field Support Services (e.g., Desk-side support and LAN Administration), Network and Security Operations, and Collaboration Services (e.g., E- mail, Voice, Video Services, Wiring and Cable). Our staff is ready to support the full range of O&M solutions, from maintaining and upgrading individual pieces of hardware and software to full managed service solutions.